Shipping policy

Shipping Policy

The following policy applies to shipping for purchased on customcuts.co.

Processing Time:

All items are made to order. Our typical production time is 2-5 business days, depending on the complexity of the item. Orders are processed quickly to ensure timely delivery.

Shipping Methods & Carriers:

We ship using major carriers including USPS, UPS, and FedEx.

The carrier is selected based on the shipping method chosen at checkout and the fastest available option.

Free Shipping:

Free shipping is provided via standard ground shipping only.

Delivery Time:

Delivery times vary depending on your location and the shipping method selected at checkout.
Once your order has been shipped, delivery is handled by the carrier and is outside of our control.

Tracking Information:

A tracking number will be provided once your order ships. Customers are responsible for monitoring their shipment using the tracking information provided.

Shipping Responsibility Disclaimer:

Once an order has been shipped and accepted by the carrier, Craft Pilot is not responsible for shipping delays, lost packages, or delivery issues caused by the carrier.

Lost or Delayed Packages:

If your package is delayed or appears lost, please contact us. We will assist in investigating the issue andhelp determine the best resolution, which may include filing a claim with the carrier.

Incorrect Shipping Address:

Customers are responsible for providing an accurate shipping address.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.