Shipping policy

Last Updated: August 2026

At Customcuts, every product is carefully prepared according to your selected design, size, and customization requirements.

Because our products are personalized and made to order, each order requires processing time before shipment. Please review the processing and shipping information below before placing your order.

1. Order Processing Time

All Customcuts personalized products require processing time before shipment.

Standard Orders

Order processing time:

1–3 business days

Processing time includes:

  • Order confirmation

  • Design review and preparation (if applicable)

  • Material preparation

  • Customization and production preparation

  • Quality inspection

  • Packaging preparation

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Order Cut-off Time:
Orders placed after 2:00 PM Pacific Time (PT) will begin processing on the next business day.

Please note:

  • Processing time is separate from shipping transit time.

  • Customized products cannot be changed or canceled after production begins.

  • If your order is needed for a specific event or special occasion, please allow enough time for processing and shipping before placing your order.

2. Shipping Coverage

Customcuts currently ships to:

  • United States

  • Canada

  • Australia

  • United Kingdom

  • Germany

For customers located near our facility in Chino Hills, California, local pickup is also available.

Local Pickup (United States)

Customers located near our facility may choose local pickup instead of shipping.

Pickup Location:

Customcuts Pickup Location

15330 Fairfield Ranch Rd STE G
Chino Hills, CA 91709
United States

Pickup Hours:

Monday – Friday
9:00 AM – 4:00 PM (Pacific Time)

Customers will receive a pickup confirmation notification once their order is ready.

Please do not arrive for pickup before receiving confirmation from our team.

When picking up your order, please bring your order confirmation or order number for verification.

Certain remote areas, military addresses, and restricted locations may not be available for delivery.

Please review the delivery coverage for each country below before placing your order.

3. Shipping Methods, Delivery Times & Costs

All shipping times below are estimated in business days and do not include processing time.

Actual delivery times may vary depending on:

  • Carrier availability

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Other circumstances outside our control

Shipping fees are calculated based on the destination country and order value.

United States

Standard Shipping

Order Value Shipping Cost Transit Time
Under $49 USD $8 USD 3–5 business days
$49 USD and above FREE 3–5 business days

Express Shipping

Order Value Shipping Cost Transit Time
Under $49 USD $37 USD 2–3 business days
$49 USD and above $29 USD 2–3 business days

Delivery Coverage

We currently ship to eligible addresses within the contiguous United States, including:

  • 48 states

  • Washington, D.C.

We currently do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Guam

  • U.S. Virgin Islands

  • APO, FPO, or DPO military addresses

Canada

Standard Shipping

Order Value Shipping Cost Transit Time
Under $69 CAD $12 CAD 5–8 business days
$69 CAD and above FREE 5–8 business days

Express Shipping

Order Value Shipping Cost Transit Time
Under $69 CAD $57 CAD 3–5 business days
$69 CAD and above $45 CAD 3–5 business days

Delivery Coverage

We ship to eligible addresses within Canada's supported provinces.

We currently do not ship to:

  • Yukon

  • Northwest Territories

  • Nunavut

Australia

Standard Shipping

Order Value Shipping Cost Transit Time
Under $69 AUD $12 AUD 5–8 business days
$69 AUD and above FREE 5–8 business days

Express Shipping

Order Value Shipping Cost Transit Time
Under $69 AUD $44 AUD 3–5 business days
$69 AUD and above $32 AUD 3–5 business days

Delivery Coverage

We ship to eligible addresses throughout Australia.

We currently do not ship to:

  • Northern Territory

United Kingdom

Standard Shipping

Order Value Shipping Cost Transit Time
Under £36 GBP £6 GBP 5–8 business days
£36 GBP and above FREE 5–8 business days

Express Shipping

Order Value Shipping Cost Transit Time
Under £36 GBP £29 GBP 3–5 business days
£36 GBP and above £23 GBP 3–5 business days

Delivery Coverage

We ship throughout:

  • England

  • Scotland

  • Wales

  • Northern Ireland

We currently do not ship to:

  • BFPO military addresses

Germany

Standard Shipping

Order Value Shipping Cost Transit Time
Under €42 EUR €7 EUR 5–8 business days
€42 EUR and above FREE 5–8 business days

Express Shipping

Order Value Shipping Cost Transit Time
Under €42 EUR €33 EUR 3–5 business days
€42 EUR and above €26 EUR 3–5 business days

Delivery Coverage

We ship throughout Germany.

4. Free Shipping

Free shipping applies only to Standard Shipping when the order reaches the applicable threshold:

Country Free Shipping Threshold
United States $49 USD and above
Canada $69 CAD and above
Australia $69 AUD and above
United Kingdom £36 GBP and above
Germany €42 EUR and above

Free shipping does not apply to Express Shipping.

Customers selecting Express Shipping must pay the applicable express shipping fee shown at checkout.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

If you have not received tracking information after your order has completed the processing period, please contact us:

Email:
hello@customcuts.co

6. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, import fees, or customs clearance charges depending on the destination country's regulations.

Customers are responsible for any customs duties, taxes, or additional fees required by local authorities.

Customcuts is not responsible for delays caused by customs inspections or clearance procedures.

7. Delivery Delays

Processing and shipping times are estimated and are not guaranteed.

Delays may occur due to:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Peak shopping seasons

  • Transportation disruptions

  • Incorrect shipping information

We will provide available tracking information and assist customers in resolving delivery issues whenever possible.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Customcuts is not responsible for:

  • Failed deliveries caused by incorrect addresses

  • Lost packages caused by incorrect shipping information

  • Additional shipping costs caused by address corrections

Please contact us immediately if you notice an incorrect shipping address.

9. Lost, Damaged, or Incorrect Orders

Please inspect your order after delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the product

  • Photos of the packaging

  • Description of the issue

Approved claims will be handled according to our Refund Policy.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Customcuts Customer Support

Email:
hello@customcuts.co

Customer Support Address:

15330 Fairfield Ranch Rd STE G
Chino Hills, CA 91709
United States